Layaways
We can hold anything aside for you with our layaway program. This can be especially helpful if you want to buy a bike that is on sale, but you don’t have cash flow now to get it.
Standard Layaway: 30% deposit, 60 days to pay the balance. Cancellation within 7 days, full refund. Cancellation within 8-30 days, 10% re-stock fee. No refunds after 30 days.
Sale Layaway: 50% deposit, 30 days to pay the balance. Cancellation within 3 days, full refund. Cancellation within 7 days, 10% re-stock fee. No refunds after 7 days.
We are happy to work with you on the amount of time needed to pay your balance, and can be negotiable on the amount for the deposit, but since we are removing our opportunity to sell that item to another customer, or potentially re-ordering another of that item to replace the one we are holding for you, we cannot make exceptions on our cancellation policy.
Special Orders and custom builds
Special orders
We stock a ton of stuff, but we can’t always have every item for every customer. We take special orders very seriously!
We never charge extra for any special order item!
Most special orders are in within a week, sometimes even less.We always try to let you know when to expect your special order items, and if for some unforeseen reason the expected arrival date changes, we will call you to keep you informed.
If you are in an exceptional hurry, we are happy to get things shipped alone and/or via expedited freight. We only ask that you cover the shipping on these items.
Custom builds
We are always happy to work with you on your dream bike! We get vicarious pleasure from working with folks on these projects.
We are able to do anything from tweaking component spec on a stock build to fitting and assembling a full custom frame with a mix-and-match component group. Our expertise in fitting and component compatibilities assures that the bike you wind up with will be perfect for you!
Please let us know if you are in the market for that dream bike!
